Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

You are responsible for arranging the return of your order and for the costs of returning your order to us, unless we have delivered the item to you in error.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original tags and packaging; and not used or modified in any way.  You will also need the receipt or proof of purchase. 

To start a return, you can contact us at info@hobbsandgreen.co.uk.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You have a further 14 days after indicating your intent to return to then return your items.

You can always contact us for any return question at info@hobbsandgreen.co.uk.

Non-returnable Items

We cannot accept returns on any made-to-order products. This includes all products by ADEZZ

Damages and issues 

Please inspect your order upon delivery and contact us immediately or no later than 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Sign for the goods, accordingly noting damages/shortfalls, refusing the goods.  If the driver is not prepared to wait please sign for the goods as unchecked to cover both parties.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at info@hobbsandgreen.co.uk.